Frequently Asked Questions
and Answers
RESERVATION
RESERVATION
Can I see the room before booking it?
Of course you can! You can contact our Apartment Manager and schedule an appointment to visit the apartment you’ve chosen. You can find our contacts in the Contact section.
How can I reserve a room
If you want to reserve a room, you need to pay the first month’s rent and the security deposit (equivalent to two months' rent).
Is the security deposit necessary? If it is, when will it be returned?
The security deposit is necessary and it is equivalent to two months’s rent. You will get it back at the end of the contract.
What does the rent include?
All-in formula includes: electricity, gas and water bills, heating and building maintenance fees, wifi, home insurance and garbage tax.
Should I transfer utilities under my name?
No, you don’t have to. All of them are under our name, so you don’t have to worry about it.
Since the apartment is shared, is the contract co-signed with the other roommates?
No, it is not. Our contracts are individual, so that you don’t have to pay for unoccupied rooms, but only for yourse.
Is it possible to rely on someone?
Of course it is. As a matter of fact, one of the benefits that Students’ Home offers is the possibility of choosing a person that will be there for you during your stay in our apartments.
You will consider your Apartment Manager as a point of reference, and you’ll be able to keep in touch with him thanks to a group chat in Whatsapp, where you and your roommates can ask him everything about the apartment.
What about the other flatmates?
Any of them are carefully selected by us and any of them are University students that are living away from home, just like you.
Check-in
Check-in
Where and when can I check-in?
You can schedule an appointment with your Apartment Manager at least 7 days before your moving-in. This helps you to choose the day and time you prefer and helps us to get everything ready to hand over your room.
Can I check-in at any moment?
No, you can schedule your check-in from Monday to Friday, from 9:00 am to 17:30 pm, while on Saturday from 9:00 am to 12:30 pm.
When can I move into my room?
You can check-in from 12:00 pm starting from the start date of your contract. You can also reschedule your check-in it if you tell us 24h before.
Are there any move-in costs?
Yes, you have to pay a welcome income, that must be paid before your move-in.
Can I authorize someone else to check in if I can’t come there?
The contract will be legally registered under your name, and it is important that you will sign it. No one else can sign for you or take the apartment keys for you (not even your parents).
Can I leave some boxes in the apartment or send them there before my check-in?
Your access into the apartment is allowed only after your check-in for security reasons.
How can I report any issues in my room?
During your check-in you will fill out, together with us, the “Key receipt form”, a document in which we will write any anomalies we see in the room.
Anomalies will be documented by our operator by imagines/videos during the check-in.
APARTMENT
APARTMENT
What kind of amenities will I find in the apartment?
We want to make sure that your only concern is enjoying your experience in your new home. That’s the reason why our living areas are fully equipped (glasses, pots and pans, cutlery, plates, cups…)
You can also find appliances such as a washing machine, fridge, oven and microwave.
Some appliances such as hair dryers, blenders, fans, irons or similar are not included in the standard equipment, but you can buy them.
Who else lives in the apartment?
Every type of intervention will be managed by us through our designated technicians. However, in case of faults or damage caused by misuse, negligence, the cost of the intervention may be charged to the flatmates or the directly responsible party, if identified.
Does the apartment have insurance?
Yes, it does have an apartment insured that covers damages that may occur to the home and its furniture (ex. atmospheric events, fire, water, theft). You are insured even if you cause damage to other people.
Is there Wi-fi in the apartment?
Yes there is, Wi-Fi is included in the rent.
What should I do if Wi-Fi isn't working?
The fastest solution to solve malfunctions or slowdowns of the line is to call the supply company directly and report the problem. The operator's assistance will guide you step by step for an instant resolution of the problem.
You will find all the references and contact in the apartment. If the problem persists, please contact our Apartment Manager.
ROOM
ROOM
What kind of furniture is included in the single room?
If you choose a PRESTIGE room you will have: you will have:
french room (dimensions: 140x200 cm), wardrobe, desk, comfortable chair,
bookcase, nightstand, mirror, private 40-inch TV.
If you choose a PRESTIGE room SUPERIOR you will have:
Single bed (dimensions: 90x200), wardrobe, desk, chair, bookcase.
In each room, you will also find a mattress, a mattress protector, curtains, clothes hangers, and other furnishing accessories.
What will I not find inside the room?
All personal belongings, such as pillows and sheets.
Can I personalize my room by hanging pictures and shelves?
No, it is forbidden to hang pictures or drill the walls, so that you will not pay any restoration costs during your check-out.
Are there any entry fees?
Yes, you will be required to pay a one-time entry fee, which covers our property management services and administrative procedures. The invoice must be settled before your move-in date.
Can I authorize someone else to check in if I can’t come there?
The contract will be legally registered under your name, and it is important that you will sign it. No one else can sign for you or take the apartment keys for you (not even your parents).
Can I leave some boxes in the apartment or send them there before my check-in?
Your access into the apartment is allowed only after your check-in for security reasons.
How can I report any issues in my room?
During your check-in you will fill out, together with us, the “Key receipt form”, a document in which we will write any anomalies we see in the room.
Anomalies will be documented by our operator by imagines/videos during the check-in.
MAINTENANCE
MAINTENANCE
Who can I contact if I have apartment issues?
If you have any apartment issues, please contact us using the Whatsapp group chat.
Write us sending us images/ videos of the problem,
so that our Apartment Manager can immediately take note of it and call our designated technical experts.
They will respond promptly according to the level of urgency.
Who is responsible for maintenance?
Every type of intervention will be managed by us through our designated technicians. However, in case of faults or damage caused by misuse, negligence, the cost of the intervention may be charged to the flatmates or the directly responsible party, if identified.
CLEANING
CLEANING
Will my room be cleaned before my check-in?
Yes, your room will be cleaned just before your arrival by our cleaning company.
Will the common areas be cleaned during my stay?
The cleaning of the common areas is entirely managed by flatmates, who can take turns among themselves or rely on someone to handle it.
PAYMENTS
PAYMENTS
When and how can I pay my monthly rent?
You can pay your monthly rent via bank transfer, by the 5th of every month. Our bank details are written in the contract.
You must pay the rent and additional charges in monthly installments by the 5th of each month.
The rent and additional charges must be paid into the bank account specified in the contract.
Do I need to receive a receipt each month for the rent payment?
No, the bank transfer that the tenant—or whoever makes the payment—sends each month is itself proof of payment for the room rental.
If you need documentation for your tax return, you should know that the only document your accountant truly needs is the simple registration receipt of the rental agreement.
In the event your accountant requires it, they might ask you directly for the bank transfer records (which you can easily obtain by downloading a bank statement from your account).
Do I need to send you the proof of payment for the rent every month?
No, payments are matched to each flatmates by us as quickly as possible, so there’s no need to send the receipt for every payment. It will only be requested if there are any outstanding balances.
Do I have to pay anything else during the year?
CHECK-OUT
CHECK-OUT
What should I do, if I want to send the contract termination request?
You can send us the contract termination request anytime, but you have to respect the 6-month notice period. The contract termination request must be sent via registered letter with return receipt or certified mail (PEC).
What should I do if I want to check-out before the 6-month notice period?
In this case you should: send us the contract termination request, letting us know when you would like to leave the apartment.
Then, you can start to find a substitute (he must be a student) and, once you findi him, you can give him our references. After a phone or face-to-face interview, we will decide if we want to move forward with the application.
If approved, we will proceed with the early termination of your contract, releasing you from any contractual obligations.
Your Apartment Manager will help you too, starting to search for a substitute for you.
How can I schedule my check-out?
It is always necessary to get an appointment with our Apartment Manager for your check-out.
You have to contact us at least 7 days before and you can check-out not later than the date of the end of your contract.
In case it won’t be possible to get an appointment, you can return the keys to our offices.
A member of our team will carry out
the necessary inspections in the apartment.
What should I do before leaving the apartment?
The room must be entirely emptied before your check-out.
In order to avoid additional costs, please don’t forget to dispose of all waste and remove your personal belongings from the room, kitchen, fridge, bathroom.
How does check-out work?
You have to contact us in order to get an appointment for your check-out.
It will take place in the apartment with us. There, you will fill the “Return Report”, in which the Apartment Manager will take note of the room’s condition.
Then, you will give to the Apartment Manager all of your keys.
Should I pay something before my check out?
During your check out you have to pay the cleaning expenses and administrative process for contract termination.
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a room in Turin?
Write us explaining your move-in data and your budget!
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